DCUK offers a number of different coatings based on Ceramic and
Graphene technology. Each coating is comprised of unique properties that alter its
attributes, including its life span. The below information provides the terms under which DCUK provides its warranty for each applicable coating.

 

Ceramic and Graphene coatings provide a very good level of paint protection for your
vehicle, however they are ultimately a sacrificial layer to protect the paint on your vehicle.
The coatings get damaged in a similar way to a paint or clear coat, however it is much
cheaper and easier to repair a Ceramic or Graphene coating than paint.

 

1. Overview of the Warranty Conditions

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• Any warranty offered by DCUK is only valid if the coating has been applied by a DCUK certified, accredited or approved applicator.

• The required maintenance must be followed and documented which will be required in the event of a warranty claim being made.

• Proof of purchase and application will be required in the event of a warranty claim being made.

 

2. What Products does the warranty cover?

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• CERAMIX V PRO. 5 year Ceramic Paint Coating

• CERAMIX HEAL. 5 year Ceramic Self Heal Coating

• KARBON V PRO. 5 year Graphene Paint Coating

• KARBON ULTRA. 7 year Graphene Paint Coating

• KARBON HEAL. 5 year Graphene Self Heal Coating

 

Together “the Coatings” or individually “Coating”.

 

3. Terms and Conditions of Warranty

 

3.1 General Terms

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• 3.1.1 This warranty covers the provision of additional Coating or refund of the Coating value should repair, replacement or removal be required due to the failure of the Coating within its advertised life, subject to compliance with the terms of this warranty.

• 3.1.2 This warranty is only valid if the coating has been applied by a DCUK certified, accredited or approved applicator.

• 3.1.3 Proof of purchase and application is maintained by the consumer and is available for inspection in the event of a warranty claim.

• 3.1.4 Maintenance of the coating is performed and documented in accordance with clause 3.2. It is the responsibility of the consumer to make this available for inspection in the event of a warranty claim.

• 3.1.5 In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an Approved Installer for retreatment to the repaired area, at the owner’s expense, within 30 days.

• 3.1.6 The warranty is non-transferable. In the event the vehicle is sold or changes ownership by another means this warranty shall automatically terminate.

• 3.1.7 DCUK's maximum liability under this warranty is the product price paid for the Coating applied to the vehicle that is subject to this warranty.

 

3.2 Coating Application

 

• 3.2.1 Any vehicle older than 2 months old must have a minimum of a 1 stage machine polish and been properly degreased prior to the application of the coating

• 3.2.2 The coating must be applied in clean and dry conditions, away from direct sunlight between a temperature of 5 degrees and 30 degrees Celsius.

• 3.2.3 The coating must not get wet for a minimum of 4 hours after application

• 3.2.4 The coating must be allowed to cure for 7 days prior to its first wash with a pH neutral cleaner such as DCUK PURE SUDZ. pH Neutral Shampoo or DCUK SNOWFALL. pH Neutral Snow Foam

 

3.3 Coating Maintenance

 

• 3.3.1 The vehicle must not, at any point during the warranty period, be taken through an automatic or commercial car wash.

• 3.3.2 The vehicle must be washed every 2 weeks to ensure continued coating performance and removal of surface contaminants.

• 3.3.3 When the vehicle is washed, the 2-bucket method must be used.

• 3.3.4 Only DCUK cleaning products or DCUK approved cleaning products such as pH neutral shampoos and snow foams are to be used when cleaning the coated vehicle.

• 3.3.5 DCUK CERAMIX or KARBON SEAL is applied to the vehicle on a 6 monthly basis during the warranty period.

• 3.3.6 If the vehicle is subjected to bird fouling, tree sap or any other acidic or alkaline contaminants these must be washed off immediately. Please note: that although the coating may get damaged from contaminants, it will protect the paintwork as long as contaminants are washed off as soon as possible.

• 3.3.7 Water spotting may occur if any water is left on the surface and allowed to dry in the sunlight. Any water on the coated vehicle surface must be removed from the vehicle before it is allowed to dry in sunlight.

• 3.3.8 Any damage to the coating caused by contaminants or accidents must be rectified immediately and the coating re-applied at the cost of the consumer to maintain the warranty.

 

3.4 Warranty Exclusions

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• 3.4.1 All expressed or implied warranties, representations or covenants that are not contained within this Warranty are excluded to the maximum extent permitted by law.

• 3.4.2 Any panels on the vehicle that are damaged or repaired are specifically excluded from this warranty.

• 3.4.3 Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty

• 3.4.4 Damage or removal of the coating caused by physical contact or abrasion (for example, polishing) to the surface is expressly excluded.

• 3.4.5 Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion, or damage caused by a third party not authorized by DCUK.

• 3.4.6 Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or defects which may be covered under a manufacturers or dealerships protection plan.

• 3.4.7 In no event shall DCUK be liable for loss of business, loss of profits or indirect or consequential damages associated with the failure of a Coating.

• 3.4.8 DCUK will not be held liable for any Coating damage caused by the improper use of the vehicle, including but not limited to accidents or track use.